Trinitude Network

If you have never seen this web page http://twitter.zappos.com/ – you should! With legions of Twitter-ers on staff – 432 to be exact – Zappos make customer service look: easy, decentralized, and inexpensive. But that begs the question – what impact will Twitter have on today’s customer contact centers?History would tell us that just like the days when ATM’s were …
Continue Reading: Is Twitter the Next Channel for Contact Centers?

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